En Services Pages ServicesSLA Aspx
From en_Services_Pages_servicesSLA_aspx.json
| Service | Period | ServiceTimes |
|---|---|---|
| Inbox and Outbox Service | immediately | 24/7 |
| Certificates Issuance for Individuals | immediately | 24/7 |
| Sign Documents | immediately | 24/7 |
| Signed Document Verification Service | immediately | 24/7 |
| Digital Signature Request | immediately | 24/7 |
| Managing platform accounts. | 3 working days | 24/7 |
| Indexing government entities’ systems. | immediately | 24/7 |
| Accessing the advanced data-field standards. | immediately | 24/7 |
| Accessing the guidelines. | immediately | 24/7 |
| Exploring metadata. | immediately | 24/7 |
| Personal Data Leak Notification | 11 working days | 24/7 |
| Legal Support | 14 working days | 24/7 |
| Privacy Impact Assessment | Immediately | 24/7 |
| Complaints Submission | 42 working days | 24/7 |
| Access to government and private services | Immediate | 24/7 |
| Biometrics Verification Service | Immediate | 24/7 |
| Activation of Digital National Service (Absher) | Immediate | 24/7 |
| Temporary Detective the Digital ID Service (Absher) | Immediate | 24/7 |
| Update of ID Phone Number Service (Absher) | Immediate | 24/7 |
| Quick Donation | Immediate | 24/7 |
| Zakat | Immediate | 24/7 |
| Tyassarat | Immediate | 24/7 |
| Orphan Sponsorship | Immediate | 24/7 |
| Secure Video Conferencing Service (Boroog) | 10 minutes | 24/7 |
| Request to Create a Virtual Meeting Room | 10 minutes | 24/7 |
| Violation Inquiry | Immediately for individuals, (5) working days for businesses | 24/7 |
| Fines Payment | Immediately for individuals, (5) working days for businesses | 24/7 |
| Tawakkalna Services - Dashboard | Immediate | 24/7 |
| Tawakkalna Services – Digital Documents | Immediate | 24/7 |
| Tawakkalna Services – Organ Donation | Immediate | 24/7 |
| Tawakkalna Services – My Resume | Immediate | 24/7 |
| Tawakkalna Services – Health Condition Card | Immediate | 24/7 |
| Email as a Service | 3 working days | 24/7 |
| Email Protection Portal | 3 working days | 24/7 |
| Deem File Sharing Service | 3 working days | 24/7 |
| Email synchronization | 3 working days | 24/7 |
| Email Control Panel | 3 working days | 24/7 |
| Integration with Microsoft Outlook | 3 working days | 24/7 |
| Access to the e-mail service, via browser | 3 working days | 24/7 |
| Access to email service via smart devices | 3 working days | 24/7 |
Source Metadata