Beneficiary Voice Q3 2024 · Table (p.6)
From Beneficiary-Voice-Q3-2024.pdf · page 6
| 0 | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
| Customer Engagement CSAT Results | ||||
| Assessment | Assessment | |||
| Result | Target | KPI | ||
| Year | Cycle | |||
| 8.7 Business Days | 15 Business Days | Ticket Processing Speed | ||
| Customer Satisfaction | ||||
| Q3 2024 | Quarterly % | 89.62 | 85% | |
| with Services | ||||
| Customer Satisfaction | ||||
| % | 91.96 | 85% | ||
| with Support Channels | ||||
| SDAIA Platforms Customer Satisfaction KPIs | ||||
| National Violations | Unified National Access | |||
| Ehsan Platform | Tawakkalna | |||
| Platform (Nafath) | ||||
| Platform (Efaa) | ||||
| (CSAT) | (CSAT) | (CSAT) | (CSAT) | |
| 91.2% | 71.9% | |||
| 91.6% | 86.6% | |||
| ماع |
Source Metadata